Support
Frequently asked questions
What you want to know about our services and pricing.
What information will I need to provide?+
We will only ask for the details relevant to your case, such as types of transfers, amounts approximate dates, any communications between you and scammers, like letters or emails, as well as your identity and residency confirmation to submit claims in your name.
Do I need to tell you all my passwords?+
No. We will never ask our clients to provide more information than they are comfortable sharing with us.
Can you recover scammed or stolen assets?+
Yes. Although scam perpetrators take great care to hide their identities and are difficult to pin down, it is the money that ALWAYS leaves a trail. After all, it wasn’t the FBI or cops that brought down the infamous Al Capone, it was humble accountants working for the US Revenue bureau.
Even crypto assets can be tracked via blockchain ledgers. Our forensic accountants and blockchain specialists will trace the path your funds took and where and how they connected with real-world entities.
Even crypto assets can be tracked via blockchain ledgers. Our forensic accountants and blockchain specialists will trace the path your funds took and where and how they connected with real-world entities.
How long does the recovery process take?+
The process of recovering lost crypto can vary in time from as short as 1 hour, to as long as 2 months.
What types of crypto can you recover?+
The types of crypto that we support are expanding every day. We support all major cryptocurrencies (BTC, ETH, USDT, BNB, SOL, USDC, XRP, TON, DOGE, ADA etc.) and their associated networks, as well as many exotic or “hot-at-the-moment” coins and tokens.
How long does the recovery process take?+
The process of recovering lost crypto can vary in time from as short as 1 hour, to as long as 6+ months. While this may sound lengthy, this is because we typically exhaust our initial search within a week after initially onboarding a client. After this initial search has been exhausted, we hold on to the private key backup and password guesses to continue retesting as we discover new recovery vectors and expand our hardware capabilities (unless otherwise requested to delete client information).
What types of crypto can you recover?+
The types of crypto that we support are expanding every day. At the moment we support seed phrase recovery for any type of bip-39 or erc-20 token including legacy mnemonics, 13th and 25th words.For password recoveries, our list of currently supported accounts is: Blockchain.com, Bitcoin Core, Multibit, Electrum, MetaMask, MyEtherWallet, Mist Ethereum Wallet, Dogechain Core, and Dogechain.info.
How much do you charge?+
Depending on the complexity of the case, we may charge a flat fee or a percentage of the amount. In any event, the fee for our service will be discussed and agreed to in advance and confirmed in writing, so there will be no unpleasant surprises.
About Us
Read our testimonials
Hear from some of our amazing customers who have been reunited with their funds.
Great service, immediate reactions and I’ve got my password back (in 2 days!).

Annette Morten
31 Nov 2022
Their top priority is keeping your information secure...

Kendra Bright
14 Feb 2023
Martin recovering my money after a good few months was tops. He was patient and understanding...

Deshawn
20 Jan 2024
Martin did an excellent job helping me recover my wallet. I recommend %200 to anyone...

Isabella F
11 Dec 2024